Frequently Asked Questions

FAQ

Can I try things on?
Yes, and take as long as you want. We'll pull sizes, hold things while you decide, and nobody's rushing you out. If you're driving in, tell us what you're looking for ahead of time and we'll have it pulled and ready.

Do you ship?
Everything on the site ships. Orders go out in 1–3 business days and you'll get tracking once it's on its way.

How do I know what size to order?
Sizing is listed on each product page, and it varies by piece — small runs from different makers don't always line up. If you're between sizes or unsure, message us with your usual size and we'll tell you honestly how that piece runs. We'd rather answer first than deal with a return.

Will you restock something?
Usually not. We buy in small runs, so when a piece sells out it's typically gone for good. If something's on your mind, tell us and we'll let you know if we ever see it again.

Can you hold an item for me?
Yes up to 12 hours, longer waits will require a small deposit.  Message us and we'll let you know if it's still available.

Can I return it?
See our policies page. Final sale on gowns and formal pieces; exchange or store credit within 7 days on everything else, unworn with tags.

What payment do you take?
Cash, Card, tap, and Apple Pay online and in person. 

Do you do individual timed appointments?
Yes — message us and we'll set aside time so you can take your time and can come try things on at once.

How do I keep up with new arrivals?
TikTok,  Instagram, and Facebook— that's where new pieces go up first. #theshulalook

Something's wrong with my order.
Message us within 3 days with a photo and we'll fix it.