Policies

Policies

We want you to love what you leave with, so here's how we handle everything.

Returns and exchanges
We offer exchange or store credit within 7 days of delivery. Items need to be unworn, unwashed, and have tags attached. Gowns, swimwear, jewelry, and sale items are final sale.

We're a small shop and we buy in small runs, so once a piece is gone it usually doesn't come back. If something isn't right, message us — we'd rather find you the right size than have you stuck with it.

Trying things on in person
Come by and take your time. We'll pull sizes, hold pieces while you think, and we don't rush anyone out. Message us before you head out so we can make sure someone's here — and if you're driving in from out of town, tell us what you're looking for and we'll have it ready.

Shipping
Orders go out in 1–3 business days. Once it ships, you'll get tracking. Shipping is calculated at checkout, we offer Free Shipping on orders over $100 and ship nationwide. We're not responsible for packages once carriers mark them delivered, but tell us if something goes missing and we'll help you chase it.

Damaged or wrong item
Message us within 3 days of delivery with a photo and we'll make it right. No runaround.

Payment
We take card, tap, and Apple Pay / cash in person. Payment is due in full at checkout — we don't hold items without payment unless you've put down a deposit.

Questions
DM us on Instagram: TheShulaLoook, Facebook or contact us at (575)263-6095